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FAQ
My institution is tax-exempt, will I see a tax charge on my order?
No, we do not charge tax. There are limited scenarios (when we're operating as an in-person store) where the payment processor the store uses may charge a minimum transaction fee, but we are currently working to eliminate that possibility.
Can I get a refund? Can I get an exchange?
Refunds are handled on a case-by-case basis due to the length of time a refund process takes. Exchanges are preferred under the circumstances of damaged items from shipping, incorrect sizing, or similar circumstances. If the store is not at fault for an exchange, please keep in mind that you may be charged shipping on that exchange. Please double-check your order before paying to ensure the items in your cart are what you would like to receive.
Do you take cards for payment?
Yes, we do take credit cards. We process all transactions through this online store. If you have specific questions, need an invoice, or want to pay by check, please contact us at nco@nacurh.org.
How long does it take for items to be shipped?
We ship items biweekly. During this time, we utilize the USPS. It may take 10-12 days for us to process and ship your order. Once handed off to the USPS, packages will ship according to USPS timetables. If you are unable to receive USPS at your campus, please notify us and we will go through another carrier. You will be emailed your tracking number by the online store's automatic system. If you don't receive a tracking number, feel free to reach out to us at nco_ops@nacurh.org!
Why are some items limited in the number I can purchase?
According to NACURH Policy Book and NRHH Policy Book, some items, like Bronze Link Pins and Bronze Diamond Pins, are limited to the number of regions in NACURH. Each affiliation year (NACURH Annual Conference to NACURH Annual Conference), you can order as many as there are regions. Eight (8) is the current number of regions within NACURH.
What can I buy if I am not affiliated?
If you are not affiliated, you cannot purchase materials in the "Affiliation Materials" category or anything marked as "Leadership Only." All the other categories are available to anyone to order.
What do I do if lost my membership pins or recognition pins?
If you lose pins, do not worry! You can purchase replacement materials from us. If the pins lost were given to you by a regional entity or NACURH, please email us at nco_ops@nacurh.org with your information. You may be required to provide the contact information for an advisor or professional staff member who can verify that you received the pins initially.
How do I affiliate?
You may affiliate by working with your host region and the NACURH Corporate Office. Visit nacurh.org for more information! If you would like to affiliate for the first time and would like a NACURH representative to speak to, please email us at nco@nacurh.org!